I'm having a few product review problems this week.
For one, it's the first time I can't get a product to start. I'm in the middle of reviewing the Barbie Girls MP3 Doll by Mattel. It's a cute gadget -- you get to dress your MP3 player like a doll and buy her accessories. But I haven't been able to get to the MP3 part yet. You see, when you first install the Barbie Girls software, it asks you to enter in the serial number code on the bottom of her stand to validate your purchase. But it keeps telling me my code is invalid.
I tried various things to get it to work. I uninstalled and reinstalled. I tried it on another computer. I asked the PR contact for Barbie to give me another code. Nothing has worked. They are now sending me another Barbie to try out.
It's disappointing because I was really looking forward to testing this. I love Barbie! But hopefully this problem won't happen on the next Barbie they send me.
And I can't help but wonder that if this happened to me, how many other people might face this same problem? The product I tested was the same package that is on store shelves. I didn't get a different version because I was in the media. However, my contact at Barbie tells me there are no reports of such a problem since the doll hit stores last week.
The problems they are having, however, have to do with the Barbie Girls website. Last weekend I went to BarbieGirls.com to sign up, but in the middle of registering it told me there was an error due to high traffic. ....High traffic? I was on the site at 10:30 p.m. Sunday night. A school night for us down here. How many pre-teens were on at 10:30 for it to be too crowded? I just checked back and now the site is completely shut down with the message: Hey Girl, we're busy improving the site. But we'll be back soon!
Sigh. And that's not the end of my product review troubles. I got an e-mail last night telling me a product I reviewed on March 6th is defective. I gave the Clarisonic electric-skin care brush a good review at the time. The makers are recalling the product, saying that it can overheat.
I'll take this opportunity to update my review. Before even learning of the recall, I actually have not enjoyed the Clarisonic after the review. Over time this thing begins to discolor and gets dirty fast. It has many tiny parts that begin to turn color... it's kind of gross. It needs a lot of maintenance to clean, and I don't think it's worth it.
Personally I don't care about the recall. I stopped using mine several months ago, and I'm not going to bother getting another one. But if you have one, be sure have them replace it. Call customer service at 1-888-CLARISONIC (1-888-525-2747) or e-mail email@example.com.
Here's the letter that was sent to me via e-mail yesterday about the recall: