In less than 90 seconds, guests at Grand Beach Hotel in Miami Beach can upgrade a room, make a dinner reservation and print out a room key -- all without talking to a human.
The hotel has installed a computer kiosk created by NCR, a provider of self-service technology, based in Duluth, Ga.
The computer station allows guests to location and modify reservations, obtain room keys and print reservation cards with room assignments. At check-out, guests can also check in for flights and print boarding passes.
A survey done for NCR by BuzzBack Market Research showed that 75 percent of respondents would be more likely to choose a travel provider that offered them greater control over managing their entire travel experience through a self-service technology.
But how about you? Would you use a self-service kiosk at a hotel instead of going to the staff at the counter? How about at another venue? What other self-service stations do you particularly like (or dislike)?