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Customer service isn’t best served on Twitter

Dear Citizens of the Internet: If you’re having trouble with your gizmo and are not pleased with the doohickey’s performance, taking your gripes to Twitter and Facebook doesn’t guarantee your issue will be resolved.

In this week's Poked column, I address the effectiveness of going to social media for customer service, and the netiquette you should keep in mind if you do get a response: Customer service isn't best served on Twitter


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