If you hate calling your television provider when there's a service problem... well, I can't promise this will be much better: AT&T U-verse is giving customers the option to first try fixing problems themselves through a television app. Listed under "Help" in the AT&T U-verse TV menu, the Troubleshoot & Resolve app has a library of common questions and answers, as well as a self-diagnostic service check tool.
But if that doesn't help, users can use the app to request a call from a customer service representative.
In September, AT&T launched a similar self-service U-verse television application that lets customers change their monthly service subscription using the remote.
The Miami, Fort Lauderdale and West Palm Beach markets are the first to get the free self-help television app, which is rolling out over the next few weeks.