It's not exactly shocking news, but satellite-TV customers are happier with their service than cable customers. The annual American Customer Satisfaction Index, produced by pollsters from the University of Michigan, DirecTV scored 68 points out of a possible 100 from customers, while Dish was close behind at 65 -- the two-top-rated companies in the survey. Cable as a whole scored 64, but that rating benefits from the performance of smaller companies like Cablevision. Most of the larger cable companies got lower scores: Time Warner 59, Comcast and Charter 54. So much for the "consumer protection" that comes from government regulation of cable. Consumers get the best service when companies compete, not when they sit back in comfortable government-created monopolies.
Guess what? Cable service is crummy
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