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Frustration outweighs successes as Healthcare.gov enters third week

Screen shot 2013-10-17 at 8.46.49 AM
A Herald reporter's screen goes blank upon trying to log back into a newly created account. 

 

"I can now log in, get bumped back to the log-in page, long in again.....bump. I'm tired of trying to find out the price tags and plans available in Tampa. Someone out there please give us a time estimate and end our frustration."

The comment comes from a Healthwatch reader, but it echoes the frustrations of thousands, as the federally-run HealthCare.gov that serves over half the U.S. states including Florida continues to shut out users for a third week.

While state-run online marketplaces are reporting strong enrollment numbers after their kinks were worked out in the first week, "The number of visitors to the federal government’s HealthCare.gov Web site dropped 88 percent between Oct. 1 and Oct. 13, according to a new analysis of America’s online use, while less than half of 1 percent of the site’s visitors successfully enrolled for health insurance the first week," reports the Washington Post.

In Miami-Dade, Healthcare.gov appeared to be performing better as Community Health of South Florida reported one enrollment and a second near enrollment -- the client viewed the plans but went home to think about it -- in less than 24 hours. 

The Epilepsy Foundation of Florida, a Doral-based healthcare navigator organization, reported a successful enrollment as well. They are among the first successes being reported in South Florida, a sign that the system is gradually improving, 

As rocky as the underlying Healthcare.gov development process has been, the Obama administration may be botching its PR more with projections as vague as "We're working on it," which fail to manage user expectations.

“'I am the first to acknowledge that the website that was supposed to do this all in a seamless way has had way more glitches than I think are acceptable and we’ve got people working around the clock to do that,'” CNN reports Obama as saying to one of its affiliates. “'We’ve seen some significant progress but until it’s 100% I’m not going to be satisfied.'” 

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