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Healthcare.gov glitch affects insurance agents

Healthinsurance

As work continues to debug the federal healthcare exchange that launched Oct.1, a problem has surfaced in the daily reports the system is supposed to send to insurers, says the Washington Post:

"Even when consumers have been able to sign up, insurers sometimes can’t tell who their new customers are because of a separate set of computer defects."

The problem adds to a laundry list of enrollment difficulties, starting in Florida, where many people are unable to create an account, to confusing enrollment information sent to the insurer, sometimes showing "that the same person enrolled and canceled several times on a single day." 

While some insurers such as Cigna have built Affordable Care Act portals into their own websites, all who are participating on the healthcare exchanges depend on having a reliable data interaction with the feds to determine tax subsidies.  

In South Florida, insurance agents as well as navigators report they are amassing hundreds of leads of interested and qualified consumers who they are not yet able to enroll. According to the Washington Post, Cigna, which is participating in four states including Florida, told its insurance brokers to hold off enrolling people who might qualify for a tax credit until November. Read the story.

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