Cigna announced Wednesday that it is investigating an information incident involving 527 Cigna commercial health plan customers residing in Florida.
On March 5, Cigna discovered a package containing administrative forms arrived at its Lake Mary Office damaged. On review, some forms were missing that held protected health information including names, dates of birth, telephone numbers, member identification numbers, diagnosis and social security numbers.
Cigna is working closely with its nationwide contracted shipper to locate the missing forms. While the review continues, Cigna has decided to notify the individuals whose information was affected, and is offering them two years of free Equifax Credit Watch™ Gold identity theft protection services. The service provides notification of any changes to their credit information, up to $25,000 in fraud expense coverage, and access to their credit report.