Want to know about Miami startups? A user's guide to this blog

Dear reader, Starting Gate has been providing and archiving South Florida startup and tech community news, views and resources since 2012. New to the Miami area? Thinking about relocating here? Just want to keep up with news, events and opportunities? We're there for you.

How to use Starting Gate: Besides scrolling the blog for the latest entries, you can access news and views by category. The "Funding" category will capture venture capital and angel funding news of individual startups as well as stories about funders. The startup categories chronicle news and my regular "Spotlights," and in Q&As you'll find interviews with CEOs and leaders in the entrepreneurship ecosystem. There are also categories for guest posts, views, accelerators/incubators, resources, events and more.

Thank you for your support through the years and please come back often. Follow me on Twitter @ndahlberg. - Sincerely, Nancy Dahlberg

July 29, 2017

Argentina to Miami, a bridge worth building (Part 7)

GlobPic1

A Q&A with Alejandro Mainetto, Partner of Globant, a multinational company that creates innovative software products for brands, about Globant's footprint in Miami, collaboration and making Miami a living tech lab.

By Natalia Martinez-Kalinina

Miami has a ways to go before we can truly claim the title of regional epicenter, but Argentina has long been recognized as one of the primary entrepreneurial - albeit not particularly stable - ecosystems in Latin America. Figuring out how to support Argentina’s wave of growth and appetite for engagement represents a unique opportunity to add value to the region and truly deliver on our vision as a gateway.

As a first step to test these waters, a group of us came together last year  to co-author a full day of programming within StartupWeekBuenosAires - the largest event of its kind in Latin America-  specifically focused on how to engage with the U.S. ecosystem and market by way of Miami. From the CIC Miami perspective, we have been working to build tangible bridges with Argentina though a handful of partnerships that will be announced in the next few months, in addition to our general softlanding offering. But most recently, a few interested entrepreneurs have come together with the support of the Argentine Consulate in Miami to create a better toolkit for entrepreneurs and small companies looking to come to Miami from their native country. We are still finalizing the framework, but anyone interested in participating or learning more can email EmprendedoresArgMia@gmail.com

Glonbant_0888Given the aligned priorities and interests, it seemed worthwhile to continue featuring  interviews with a varied range of Argentine entrepreneurs and companies making their way to Miami. The first installments of this series have featured interviews with Balloon Group, Wolox, La Comunidad, and Oasis, Juana de Arco, and Socialmetrix. For this installment, we spoke with Alejandro Mainetto (pictured here) to shine a light on a major regional player, Globant, where he is a Partner.

Globant is a powerhouse of a company in Argentina and the region. What was the genesis story for the company? What has been the trajectory of growth these last years?

Globant's history began in 2003, when four friends got together with the idea of creating an multinational company that could provide innovative IT services to brands across the world, while offering challenging career opportunities for IT professionals and talent. In just 12 years they built a company that today has more than 6,000 professionals working for companies like Google, LinkedIn, JWT, EA and Coca Cola, among others. Globant’s story has also been selected as a case study at MIT and Stanford.

What’s next - how do you see the company’s future growth and development?

Globant continues being focused in becoming a global digital thought leader, in creating software that appeals and connects emotionally with millions of consumers. We seek to deliver the optimal blend of engineering, design, and innovation to harness the potential of emerging technologies for our clients. While engineering is central to information technology, only by combining strong engineering capabilities with creativity and agility can we deliver innovative solutions that enhance end-user experiences while meeting our clients’ business needs.

We take a dive into our customers industry, culture, challenges and goals in order to understand their business. The harmonious integration future trends and existing IT, infrastructure, services and applications is a critical enabler of any Digital Transformation process.

The US is currently a big focus of expansion - Globant has recently made four acquisitions in the US in a very short period of time and we continue to increase the number of people we hire in key markets for us such as Seattle, Dallas, Raleigh, Orlando and also Miami. Finally, Globant will also expand and grow by continuing to invest in key emerging technologies such as Artificial Intelligence, Internet of Things, Virtual Reality and Blockchain among others. In order to fuel this growth we strive to find the best talent possible - hopefully we'll find that talent coming from places such as South Florida and in particular Miami.

What is Globant’s footprint/engagement with Miami? Why did it choose to come here?

Globant has had a presence in Miami for the last 8 years working with several of the most important corporations in the city and the state of Florida. We are a global leader in advising clients in the travel and hospitality, financial services and healthcare industries - all big industries in Miami - We are currently working with many of the largest leaders in cruise lines, hospitality, entertainment, and software. However, the potential is still very large in terms of the number of companies that we could be helping in the South Florida area. We need to do a better job in getting the Globant brand and our capabilities recognized in the Miami market. We came to Miami because we believed in the city, the clients we could serve, its growing talent and specially its potential and what Miami could become one day.


What kinds of opportunities were you looking for here? What aspects or risks worried you? How have those played out over your time in Miami?

We were looking for opportunities to help companies become true transformational leaders in their own industries, we were looking to gain a presence in a city that could quickly become a tech hub within the US and the tech hub for Latin America, and finally we were also looking to establish a presence in a State which traditionally has been very pro business and easy to do business with.

How do you see Miami today? What works, what surprises you, what frustrates you? How have you found your industry reflected here?

It's a different Miami than the one from 5 years ago. A lot has happened and a lot more will continue to happen. - Places like co-working spaces came, innovation districts like CIC came, conference events like Emerge Americas came, accelerators and incubators came, powerful startups such as Magic Leap came, the money came but most importantly the talent came and the talent stayed.

Miami works because it's like putting together NYC, Los Angeles, San Francisco, Buenos Aires and Rio de Janeiro all in one. Its weather, its lifestyle, its location - all major pluses, it's a good kept secret, but not for long. What surprises me, is that it still hasn't been able to attract bigger Fortune 500 companies and it hasn't built a new top technology and engineering education institution. The tech, creative and marketing industry which today has converged into a Digital Industry is not yet well represented, which is a huge opportunity for those who are smart enough to settle and lay roots in Miami - The city, the county and the state need to collectively join forces to attract more digital companies, more tech universities and more digital jobs.

What can Miami do better to become a truly value-adding “hub” for the region? (in your industry and in general)

I have written extensively about this and it goes back to five key points:

1) Need for a true coalition of government, corporate, vc, startups, academia and the community led by a set of progressive leaders

2) Need for development of innovation districts and the need for creating concentrated hubs/tech parks of technology and digital companies

3) Build a world class public transportation system and build somewhat affordable housing around these innovation districts

4) Make Miami a Living Tech Lab - Become the Smart City Poster Child, become the Autonomous Self-Driving Capital of the World, etc.

5) Become obsessed about marketing the Miami Tech brand, its value proposition and reward those who take a bet in Miami.

How has it worked to have your company straddling Miami and Buenos Aires (and the US and Latin America overall)? Any lessons or advice for companies exploring similar moves?

It's has worked very well - There is a natural magnetic connection between Latam and Miami - Miami is both aspirational and inspirational. While our company is a global company, we find it hard for anyone to say no when we ask them to come work and spend some time in Miami. However, the key is in committing, betting and investing on it.

The advice I would give companies or entrepreneurs is to commit to Miami, leverage its virtues when hiring talent and finally get deeply involved in the transformation of the city.

Organizations like Endeavor have talked at length about the “Argentine Model,” but Argentina is also a country that has lived through rocky political and economic cycles. Is there something Miami can learn from the Argentine case study?

Miami can learn from Buenos Aires and many other cities in Latin America - From Buenos Aires you can learn about tenacity and hard work, about staying the course even when things may not be going right or you may be living under a not so ideal environment. It can also learn about the perseverance, vision and risk taking ability of the unicorns that Buenos Aires has produced - Globant being one of those. Miami can learn that "Si se Puede" - It's Possible.     

Do you see potential for collaboration and bridge-building between the entrepreneurial ecosystem and the creative economies in Buenos Aires and Miami? Why or why not?

Absolutely - I think, there are ways to formalize the informal collaboration and bridge-building that has been established already but much more can be done. Miami can make Buenos Aires a sister city and offer an immediate presence here to all key Argentinian technology firms. Miami could become the epitome of how easy it can be to do business in the US.  Miami companies should have the ability to penetrate Latin America by easily establishing their Latam HQ's in Buenos Aires. Co-working spaces and innovation districts have an opportunity to collaborate and forge exchange partnerships. The sky is the limit.


Natalia Martinez-Kalinina is the General Manager of CIC Miami and the Founder of Awesome Foundation MIAMI, and co-Founder of Aminta Ventures. If you are an Argentine company looking to expand to Miami or a Miami-based entrepreneur/investor looking to connect with the argentine ecosystem, please reach out to Natalia at martinez@cic.us. Past installments of this series can be found here: Balloon Group, Wolox, La Comunidad, and Oasis, Juana de Arco, and Socialmetrix.

Globant4

May 31, 2017

Q&A with Xavier Gonzalez: What's in store for eMerge Americas and Miami tech?

By Nancy Dahlberg / ndahlberg@miamiherald.com Xavier Gonzalez

When eMerge Americas’ team was planning the inaugural homegrown technology conference in 2014, the executives scribbled a list of dream speakers on a white board. It contained names of top technology and business leaders, both from the U.S. and Latin America, people like Steve Wozniak, Uri Levine, Marcelo Claure and Gustavo Cisneros.

As eMerge Americas heads into its fourth year, those big names representing Apple, Waze, Sprint and the Cisneros Group and others, including Magic Leap’s Rony Abovitz and perennial crowd favorite Pitbull, are on the 2017 eMerge Americas agenda, which was released last week. “These are world-class speakers that are recognized across the globe for their leadership, vision and success. We’re very excited about our speaker lineup this year, not just because of these luminaries but also because of the 100 additional speakers our attendees will see over the two days of the event,” said CEO Xavier Gonzalez.

With a mission of promoting South Florida as a hub of the Americas for technology, eMerge Americas is a startup itself. Founded by tech pioneer Manny Medina, the annual conference launched in 2014, attracting about 6,000 attendees from 30 countries, and grew to 13,000 attendees last year. With Medina launching Cyxtera, a major data center and cybersecurity company, in Miami this year, Gonzalez and Melissa Medina, eMerge’s vice president, have taken on strategic leadership roles as well as the day to day operations. Gonzalez has been part of eMerge’s executive team since day 1, and became CEO in late 2015.

The Miami Herald talked with Gonzalez about the evolution of the conference and the technology ecosystem as well as plans for this year’s conference June 12-13 at the Miami Beach Convention Center. Here are excerpts of his remarks.

Q. In your view, what have been the most positive developments in the past year in terms of Miami ecosystem building?

A. The most positive developments have really been around the investments and company building we’ve seen in the market over the last six or seven months. With so many rounds of funding that have been significant — $10 million-plus — in addition to the acquisition of Chewy.com for $3 billion just recently, that tells me that all the work the entire community has been doing to develop and grow an entrepreneurial ecosystem, is starting to pay big dividends in a short amount of time. Add to that the creation of a global cybersecurity company, Cyxtera Technologies, right here in Miami, and there’s something very significant happening in terms of making headway on the global scene.

Q. And the biggest challenges?

A. There are the usual suspects in this category — funding and talent. But in my view we’re making good progress across all the areas that are challenging today. One thing that we as an ecosystem must have is patience. I always say we’re still very early on in the development of Miami as a tech hub. We’ve made huge strides, but there’s still much to do and we must have a level of patience to allow the various programs and initiatives to bear fruit. And we must also have the patience for our ecosystem to develop in its own way and build its own identity.

Q. In many ways, it seems to me," eMerge Americas is a startup that mirrors the development of the Miami ecosystem as a startup. Do you agree with that?

A. We are absolutely a startup that has evolved in lock step with the ecosystem. If you look back to when we hosted our first event, many of the major success stories that we talk about today were either at their infancy or hadn’t even been fully fleshed out yet. And we owe a great deal of the success of eMerge Americas to how much Miami has developed over the last five years and how much interest it has drawn across the globe. Our ecosystem is delivering on the promise that we promoted from the very beginning, which is a place where entrepreneurs and large technology companies focused on the Latin American market can connect with leaders from across the region, as well as those in the U.S. and European markets.

Q. Looking into your crystal ball, what will it take for the ecosystem to hit that critical inflection point?

A. Time. With the major successes we’re seeing like Modernizing Medicine, Chewy.com and Cyxtera — not to mention the massive potential impact of Magic Leap – we are poised to have a number of very large, global technology companies based in this ecosystem. That’s in addition to all the innovative companies that are growing here like Kairos and Nearpod. These companies and many others will continue to grow, innovate and attract talent from all over the world. That talent will develop new companies and bring even more interest from investors. Like I said before, I firmly believe we’re just at the beginning of the maturation of Miami’s technology sector.

Q. When you think of the Miami ecosystem, what’s the first word that comes to mind?

A. Unique. There are very specific characteristics and circumstances that are leading Miami to grow as a technology hub that doesn’t mirror any other in the world. Some of that has to do with the benefits our community has traditionally enjoyed — access to global markets, connection to Latin America, a multicultural city, great place to live and work — and some of it has to do with the incredible developments and energy surrounding our community in the last five years. Miami has truly matured as a global city, and our technology ecosystem will have a very unique position on the global scene that plays off that maturation.

Q. Local universities have always had a big presence at eMerge, particularly last year. Will that continue and what might we expect to see from them this year?

A. We’re always excited to see what innovative technologies and leading-edge research the universities will display at eMerge Americas. This year we’re fortunate to have the continued support of the University of Miami, Florida International University, Miami Dade College, Nova Southeastern University and Florida Atlantic University. We also are excited to have the University of Florida, Columbia University, and Babson College participating, as well as the Instituto Tecnológico y de Estudios Superiores de Monterrey from Mexico.

Q. I know they are all your babies but I’m going to force you to be selective. What are five speakers, exhibits or eMerge events not to be missed?

A. I’m going to cheat a little on this one. From a content perspective, we’re receiving a tremendous amount of interest for the keynotes in general — Steve Wozniak, Uri Levine, Marcelo Claure, Gustavo and Adriana Cisneros, Manny Medina, Blanca Trevino, Mauricio Ramos, Claudio Muruzabal, and, of course, Suze Orman and Armando Christian Perez, a k a Pitbull. On the exhibit floor we’re very excited about what Cyxtera Technologies will be showcasing in what’s their coming out party, as well as what Miami-Dade County will be featuring with their technology partners. The Startups Showcase will have another tremendous set of companies showing off very innovative technologies, including a number of companies from throughout Latin America and a strong contingent from our ecosystem. Based on the attendees we have registered, there’s going to be a very strong group of C-level executives from across Latin America, the United States and Europe, so the networking will be at another level this year. Finally, the networking events we offer on Sunday night always result in a good time for our attendees while they meet leaders from around the world.

[READ MORE: Done Deal: Medina Capital, BC Parttners form Cyxtera Technologies in $2.8B transaction]

Q. Any lessons learned last year that resulted in changes in the conference itself that we will see?

A. One of the elements of eMerge Americas that’s critical to the continued success of the event and our impact on the ecosystem is the networking events. we organize around eMerge Americas." So this year we decided to expand the reach of the networking opportunities to all of our attendees through a happy hour inside the convention center on Monday, June 12. This allows the thousands of attendees to connect right inside the convention center after all the keynotes and panel discussions are completed.

Q. What trends did you see in the Startup Showcase applicants and the ones that you selected?

A. One thing we’ve seen every year with the Startup Showcase is that the companies applying to participate are more and more sophisticated. This year in particular we’re seeing more later-stage companies than ever before, as well as a strong representation of companies from Latin America. One other trend we’ve noticed is that there are always a good number of South Florida-based companies that apply, but their level of success and quality has continued to improve on a yearly basis.

[To see the list of startups selected for the 2017 Showcase, go here: emergeamericas.com/startups]

Q. I don’t think most people know about all the ways you’ve been engaging startups, either through the showcase or in other ways. Tell us about some of those.

A. There are a few things we do to help support and engage entrepreneurs in Miami and Latin America. Throughout the year we host different small startup competitions throughout our main target markets in Latin America and in Miami with partners. The goal is to identify top startups that will have the opportunity to participate in the eMerge Americas Startup Showcase. For all the companies that are selected for the Startup Showcase, we partner with Visa and Venture Hive to provide the entrepreneurs with a monthlong virtual boot camp program and a full day of sessions at Venture Hive’s building in downtown Miami. The thinking is that we are able to provide significant value to all the entrepreneurs selected to participate in the showcase regardless of whether they win the overall competition.

[READ MORE: Upcoming eMerge Americas Hackathon dangles cash prizes and a meet-and-greet with Steve Wozniak]

Q. When we are talking in 2024, eMerge’s 10-year anniversary, what will we be talking about? What do you hope eMerge will look like then?

A. At the 10-year mark, eMerge Americas will serve as the anchor for a week-long series of events celebrating innovation in one of the globe’s top technology hubs and the strength of a robust technology sector in Latin America. eMerge will draw tens of thousands of attendees and be widely recognized as the world’s top event for innovators, government leaders and top technology executives looking to connect across Latin America, the United States and Europe. In 2024, we’ll also be talking about various Miami-based technology companies that are having great success, growing their employment opportunities, securing significant amounts of investment from private equity investors and venture capitalists with offices in Miami, and spawning a new set of technology companies that will grow in our community into 2034 and beyond.

Nancy Dahlberg: @ndahlberg

Xavier Gonzalez

Age: 36

Title: CEO, eMerge Americas

Previous positions: Vice president and director of corporate communications for Terremark Worldwide, 2007-12; director of marketing and communications for Beacon Council, 2003-07.

Community involvement: Board member for the Greater Miami Chamber, Miami-Dade Beacon Council and Camillus House; serves on Orange Bowl Committee; recent graduate of Leadership Florida.

Education: Bachelor’s in Journalism, Master’s in Mass Communications, University of Florida; Belen Jesuit Prep.

Books he recommends: “Shoe Dog;” “An Unfinished Life;” “Who Stole the American Dream?”

eMerge Americas

About the conference: eMerge Americas will be June 12-13 at Miami Beach Convention Center. More information and where to buy tickets: www.emergeamericas.com

READ MORE Q&As

Taking telehealth to the masses is his Uber like mission

What it’s like to run a billion-dollar startup – at age 28

Her global challenge: Developing the next generation of women leaders

Why mobile payment technology is leap-frogging in Latin America

Loren Ridenger shares her secrets of success changing the face of beauty

 

April 30, 2017

Q&A with MDLIVE CEO Scott Decker: Taking telehealth to the masses

Scott_decker

 

By Nancy Dahlberg / ndahlberg@miamiherald.com

When Scott Decker told friends and colleagues in Portland, Oregon, he was going to be taking the helm of MDLIVE in South Florida, they were surprised.

“The outside perception is that there is no technology market down here and that is clearly not the case,” Decker said. Today, MDLIVE, a fast-growing provider of telehealth services, has more than 300 employees and has been growing about 60 percent a year, he said.

The longtime health-tech executive was named CEO of the Sunrise-based MDLIVE in November, succeeding Randy Parker, MDLIVE’s visionary founder and now chief business development officer.

Decker joined MDLIVE with nearly 30 years of experience as both an innovator and health information technology leader. Most recently, he served as CEO at HealthSparq, where he built the industry’s first cloud-based shopping/transparency platform for healthcare consumers. In four years, HealthSparq grew from startup to servicing 70 health plans and 70 million Americans. Prior to HealthSparq, he held CEO and president roles at NextGen Healthcare and HealthVision.

MDLIVE, founded in 2009, was one of the early entrants in telehealth, where the doctor is a click away. The company’s virtual healthcare service covers more than 20 million people for the 2017 health plan year and is on track for 22 million by year end. MDLIVE has raised more than $73 million in venture capital financing, making the company one of the best-funded South Florida tech companies. Nationally, it competes with Teladoc, Doctor on Demand, American Well and others.

Already this year, MDLIVE has launched a new virtual health and wellness package to support the country’s 28 million small businesses that traditionally have a difficult time obtaining affordable health benefits. The offering, MDLIVE Prime, is designed as a cost-effective, stand-alone benefit for businesses that are unable to offer traditional health insurance benefits or as an add-on benefit to traditional health plans, the company said. The package includes virtual doctor visits, including behavioral health, with no co-pay, pharmacy benefits, and second opinion services. MDLIVE couldn’t provide a cost for this service as it will vary widely depending upon the service details selected, but said a virtual care offering typically costs roughly $2 to $15 per employee per month.

MDLIVE also announced this year that it is the first telehealth provider to offer virtual psychiatric services in all 50 states through a network of more than 1,300 mental health professionals, and Decker sees that as a fast-growing part of the business going forward. The market is huge, as about 20 percent of people in the U.S. have a diagnosable mental disorder and current wait times to see a behavioral health expert average 30 days.

MDLIVE also plans to begin offering virtual dermatology visits in a few months.

The Miami Herald interviewed Decker in early April about his transition, the company and the telehealth sector.

Q. You moved from Portland, Oregon, in November. How are you finding South Florida?

A. Portland winters are rainy and cold. Pretty easy transition!

Q. What new set of challenges does leading MDLIVE bring?

A. Most of my background is purely on the technology side, providing technology that helps healthcare organizations be more efficient and effective, and this is combining the two. It’s not only the technology of how do we make it easier for consumers to get to doctors, but in reality we are also running a very large physician practice on the back-end at the same time, where we have more than 1,800 licensed physicians and therapists in our network. It’s marrying those two things together in delivering healthcare in a way it hasn’t been delivered before.

Q. Do you think telehealth has lived up to its expectations so far?

A. I don’t know that it has lived up to its expectations, but expectations are low because I think most people still don’t even know the service exists. In a lot of respects I equate it to my early days using Uber. I was an early adopter and I can still remember sitting on a corner in Washington, D.C., and having to wait 20 minutes to get a car because there weren’t enough drivers yet. And we were thinking, ‘Is this really living up to expectations, is it really going to take off?’ That’s where we are in telehealth right now, we are just in the very beginnings of it.

I fully expect that three or four years from now when we are talking, [telehealth] will be as common place as Uber is for how people are getting healthcare delivered. The customer satisfaction level we get of consumers who do use it is off the charts compared to traditional physician visits.

Q. What trends do you see in the sector?

A. We are starting to see adoption pick up fairly dramatically. On an average day, MDLIVE now sees about 1,200 patients a day, whereas a year ago it was half that amount. The bigger trend is we are seeing consumers get comfortable with the basic things we have traditionally [addressed], like ‘I have a sore throat or a UTI.’ We now have launched behavior health services; we’ve launched psychiatry services; we will soon be launching dermatology services. What you are starting to see as we get consumers comfortable with the concept is that we can expand to more and more things that make more sense to do virtually rather than burdening the consumer to go to a physical facility.

Q. Virtual psychiatry — how big a part of your business is that and what is its potential?

A. It’s about 10 percent of our business now. I think its market is tremendously untapped. It could be as big as our core business over time, and it probably fits our model even better than a basic physician office visit. A virtual visit can take away the stigma that has been associated with behavior health issues.

Q. You recently launched a new mobile health platform. What does that bring you that you didn’t have before?

A. We’ve now made it a completely native application — so you get a complete iOS or Android based experience. We’ve incorporated a brand new video conferencing capability that is getting really good reviews from consumers.

Q. What do you see ahead as the biggest opportunities for MDLIVE?

A. We are on the way, to be honest. The opportunity for us is to take advantage at what I think will be a commonplace way to see physicians in the future and making sure that happens sooner rather than later.

Q. Do the new healthcare proposals out there help or hurt telehealth and MDLIVE specifically?

A. The shift toward value-based care as opposed to fee for service just helps us more and more because people are looking for more efficient, cost-effective ways of providing care to broader populations. We definitely fit that bill. There is nothing in the changes that are occurring that we see as a headwind for us, really only tailwind. Generally in the market, what is helping us more than anything right now is two or three years ago, almost no insurers covered telehealth visits. We are well down the path and probably only a year away from almost all health plans covering telehealth as a core benefit. That is probably the biggest barrier that will come down for us.

Q. Can you tell me more about your recent growth?

A. MDLIVE has been trending the last few years at a 60 percent growth rate and does not see anything slowing that down over the next few years. MDLIVE is up to about 300 employees in the company, and more than two-thirds are in South Florida.

Q. Are you fund-raising?

A. Yes. We’re in that high-growth stage, so part of that is to always be out making sure we have the capital in place to take care of that growth.

Q. What sets MDLIVE apart from competitors?

A. For us, it is a lot about customer service and also scale. There are a lot of startups in this space, but I think if you are really going to be delivering care 24/7 365 days a year in 50 states, it’s a pretty big game and you need a big infrastructure to do that. We are clearly one of the companies that has scaled up in this space, and as I was saying, we have really put an emphasis on the customer service side of things, and the feedback we get is that is resonating well, and that’s both in our internal people and also training our physicians in a new way of taking care of patients in the virtual world.

Q. What are some other areas MDLIVE is looking to get into?

A. We have a new offering for small employers, which gives them a packaged opportunity to get access to these services. A lot of times the benefit we provide doesn’t come in the regular health plan package so we give access to these kinds of services with an all-you-can-eat model even for a lot of the small employers. For a small monthly per-employee fee, the employees can get access to as much of our network as they need. That’s a new program we are putting together and it is getting good reception in the market.

Traditionally we work with Fortune 1000 companies, and more and more health plans are working telehealth into their benefits, but a lot of that doesn’t flow down to the small employers.

Q. And you are getting into dermatology?

A. We are launching that later this summer. That’s kind of an obvious one, right? You don’t necessarily need a live visit. You can share pictures of what you are concerned about with the physician network and they can get back to you.

Q. What are some of the qualities a leader should have?

A. Making sure it is really clear to everyone in the organization where you are trying to get to, especially in technology and a high growth market where the future isn’t clear. The second is building a great team; it’s about surrounding yourself with the right people. Already I’ve been pleased with the market in South Florida, the high diversity in the workforce of executive and team players we have been able to bring aboard.

Q. What was the best advice you’ve received and from whom?

A. ‘Always try to find opportunities that can provide five years of experience every year … rather than the opposite.’ That was from my first branch manager at IBM.

Q. What is one thing colleagues may not know about you?

A. I worked on a project for NASA in college analyzing atmospheric data collected by the Voyager spacecraft as it passed Mars.

Q. How are you finding talent in South Florida?

A. I’ve been pleasantly surprised. As soon as I started telling folks I was moving to South Florida and I was hearing, ‘oh my gosh, how are you going to run a tech company down there?’ it’s been anything but. There is probably a cap to it, but for a company this size there is definitely enough talent down there and a great university system to feed into it. We may have to do a little more training to get people onto the top technologies, but I have found there is a hunger for that. We have worked with a lot of incubator and training facilities down here to make sure they are helping us feed our future growth. On the executive side, there are some really talented healthcare and technology executives I have been able to tap into in the local markets. And recruiting up north in the winter does have benefits.

Q. Are you hiring now?

A. Always. We are looking for technical people to customer service to sales and marketing. We are always looking for talent.

Q. Do you have any observations on what could make South Florida a stronger area for healthcare technology?

A. It will feed on itself; it’s an emerging market. What it needs are some good winds and that will attract more talent. The biggest barrier right now is just perception. The outside perception is that there is no technology market down here, and that is clearly not the case. So I think a little bit of PR will help and a few of us need to be wildly successful. So we’ll work on both.

READ MORE: Prescription for economy – healthcare startup energy

Nancy Dahlberg: @ndahlberg.

READ MORE Q&As

What it’s like to run a billion-dollar startup – at age 28

Her global challenge: Developing the next generation of women leaders

Why mobile payment technology is leap-frogging in Latin America

Crowdfunding for all: What it means for entrepreneurship and economy

Loren Ridenger shares her secrets of success changing the face of beauty

 

March 26, 2017

Q&A with JetSmarter's Sergey Petrossov: What it's like to run a billion-dollar startup -- at age 28

Sergey

By Nancy Dahlberg / ndahlberg@miamiherald.com

Sergey Petrossov, the 28-year-old founder of JetSmarter, says when you go all-in as an entrepreneur, you don’t look back.

That may be, but 2016 must have provided quite a tailwind.

In December, the Fort Lauderdale-based private jet marketplace announced that it raised $105 million from new and existing investors, including the Saudi royal family and celebrity rapper Shawn “Jay Z” Carter. Investors value JetSmarter at $1.5 billion, which in venture-capital speak makes it a “unicorn,” a private company valued over $1 billion.

[READ MORE: JetSmarter attracts $105 million to bring jet-set lifestyle to the merely wealthy]

“In 2015 we had no more than 50 employees. The majority of all our cities were launched in 2016,” Petrossov said. “We have done massive hiring spread all over.”

Today the company has more than 260 employees, Petrossov said. JetSmarter already flies into cities in the United States, Europe and the Middle East, and plans to soon expand into India, China and South America. In addition to its corporate headquarters in Fort Lauderdale, it has offices in London, Dubai, Zurich, Moscow and Saudi Arabia.

JetSmarter offers a mobile app that lets its members charter an entire jet, travel on a private jet shuttle or create their own shared charter. It doesn’t own jets but works with a network of charter companies. Annual membership fees are $14,000. JetSmarter reportedly has about 8,000 members.

The company offers four flight services, both scheduled routes and on-demand, where members create their own flights on their own schedule. Most innovative is its shared services for both customized, on-demand flights and its scheduled JetShuttle services on more than 50 routes on three continents. The company also offers JetDeals, last-minute flash sales that pop up on “empty legs.”

“We’ve been able to surround the globe. Last year we had close to 45,000 unique passengers,” Petrossov said.

But that’s just one pillar of the brand, Petrossov said. It’s also a social community between members and a service that extends to on-the-ground services that a customer will not even have to ask for. “Our vision is to create this travel and lifestyle community and to deliver an end-to-end experience for how you get there, who you meet and where you go,” Petrossov said.

The Miami Herald sat down with Petrossov in his office in Fort Lauderdale earlier this year to talk about his vision, what’s ahead and the entrepreneurial ride so far. Over the past few weeks, however, that ride has been rocky.

Since the Miami Herald’s interview, JetSmarter has run into turbulence in its executive ranks: One of JetSmarter’s former executives, Edward Gennady Barsky, was arrested on grand theft charges in a California case unrelated to JetSmarter and has resigned. Barsky was JetSmarter’s president, vice chairman and one of its first investors. JetSmarter’s statement: “Gennady Barsky has resigned from JetSmarter for personal reasons. The charges he faces are wholly unrelated to JetSmarter, and pre-date the founding of JetSmarter,” said spokesperson Ronn Torossian. There’s been public relations turbulence too, with tech media site The Verge reporting that JetSmarter required a positive article if it let a reporter take a free roundtrip flight to try out the service.

Here are excerpts of the Miami Herald’s earlier conversation with Petrossov.

Q. How did you end up in South Florida?

A. I was born in Moscow, I moved to the U.S. when I was 4, and I’ve lived between California and Colorado and South Florida. I moved to South Florida when I was 11 or 12.

Q. How did you get involved in technology?

A. I went to the University of Florida [studied finance], and I always had a math and analytical bent. When I was 18, I wasn’t really into college that much — I was more interested in getting out of college — and I got involved with my first startup. It supported chat for audio and video for website customer service. I wasn’t the founder but since I got involved early they called me a co-founder. That was my first experience working with engineers and I learned with technology how much value you can bring in a short amount of time. I knew then that I wanted to start companies and tech was the field I wanted to be involved in.

Q. What was the first company you founded?

A. In ’09, I graduated and I went off to co-found my own company, in education technology. We built a team of engineers in South Florida and we were building cloud-based software for schools and universities that wanted to teach people online and remotely. We targeted Russia and Eastern Europe, meaning the universities and schools that didn’t have big budgets that needed a cheap software solution. The name of the company is the Federal System of Distance Education and it is still operating today.

Q. How did you make the leap from ed-tech to private jet aviation?

A. In ’09 an acquaintance had introduced me to a private jet company (in South Florida) and the operator invited me to take a flight. The topic of that was how they needed some help potentially expanding into Eastern Europe and Russia, but to me it was like, what do I know about private jets?

I was just having fun with it. I didn’t think I could be helpful to them and I was just going for the experience. But in going through this I quickly found out the only way to reserve this on your own was to call and talk to somebody and a couple hours later they would send you an invoice. The bottom of the invoice said sign it, scan it or fax it back ... and I was thinking what the heck is going on here, this is ’09 and this is like the ’80s. The airline and hotel industry had been revamped with the concept of dynamic pricing yield management and a digital interface. Nothing like that existed if you looked on the back end of this company. It was a mom-and-pop operation and everyone was operating like this, like one big mom-and-pop industry.

I then found out there are 21,000 private flights a day in the U.S.; there are only 23,000 commercial. There are 17,000 private jets around the world; 12 to 13,000 are in the U.S. The average airplane is only flying 200 hours a year, and optimally they could be flying 1,500 hours. And out of those 200 hours they were flying, one-third were empty. They were repositioning. Out of the ones that were occupied, the percentage of seats filled was only 25 to 30 percent. This was like a plague of inefficiency.

I was intrigued. I started doing some consulting work with them, thinking some day I might want to get back in it, while continuing to work with the ed-tech startup.

Then in 2012, I started a side project. I had the relationships; I had already learned a lot about how data interacts in this space and I wanted to build a real-time pricing engine. From January through August of 2012, I built a little team. We built a beta, a prototype, and we gave it out to friends and family and people I knew that flew now and then. Literally in 30 seconds, real-time prices and you could see this was something that could really get traction. People wanted me to drop everything and I had some initial investors. By March 2013, we went all-in and launched the company.

Since then it has been one long hectic ride.

Q. You say JetSmarter is more than a private jet service. Can you explain your vision?

A. What we realized is that in this process of sharing in the sharing community, what we are building is a community. The people who are sharing rides together are like-minded and are similar, and the value as the community has a lot to do with that social effect. People will join just to meet other people in the community, not for the flying.

That transcends this concept of commodity and price. Today people are thinking about travel by how much it costs — do you think of your health like that, do you think of the food you eat like that? It is not a price discussion, and when you add a community effect to it, there’s relevance to you and your life and who you are sharing it with.

I believe the future of travel is going to transcend the language of commodity. It is going to have association, it is going to have a community effect. So what JetSmarter really stands to be is what we call the world’s greatest travel and lifestyle community. It’s built on three pillars. It’s built on air travel; we deliver air travel on private jets so we’ve solved the first problem of how to get there and we’ve made flying fun again. In the process you are meeting great people, and when you land, we want to navigate where you go.

Q. How will you solve that last piece?

A. That’s built on something we call predictive hospitality. We have enough data on our consumers that we understand the behavioral patterns so much we can help them have a unique experience when they land. That end-to-end experience of how you get there, who you meet and where you go is the JetSmarter experience. You can go to your same favorite locations and you might have a unique JetSmarter experience there and you will use us to transact there. It’s like coming into your house, that’s why we call it a house account." You’ll go to your favorite restaurant and say put it on my JetSmarter account and you won’t even have to ask for the bill, and it’s all based on GPS technology.

All of this is part of our vision to create this travel and lifestyle community and to deliver an end-to-end experience for how you get there, who you meet and where you go. This is what we are capable of delivering now and we are working on the technology and digital interfaces to help bring it to life in a digital software form. It’s more proactive than reactive. It’s not you asking, ‘can you get me something.’ It knows what you want when you go somewhere. That’s where the future of lifestyle is, it’s just going to be simpler, easy. When you go to a city or when you want something we generally know how to guide you. This is really what we are about: delivering the end to end experience."

Q. Can you give me some examples?

A. We are about to launch access for our members to 8,000 or so luxury residences through a company called ThirdHome. These residences you can’t just request, you have to be part of a club. Our members will have access to it. We’re creating a JetSmarter experience on top of it. This is one big relationship that is key and important to us.

We are also working with a few restaurant groups that will allow us to create a unique experience in 100 to 110 restaurants. We are going to start in four cities — New York, London, Los Angeles and the Miami area — and our members will have a unique experience there, unique menus custom-curated for them and they won’t have to ask for a bill when they leave, like a country club. That’s around the corner.

We are working with a few luxury hotel brands, big ones, for unique partnerships and benefits for members at those locations. We are working with a very large luxury retailer; we believe we can create a unique retail experience for our members when they go shopping. There will be a loyalty system built in to that; as our members transact business they earn flight credit they can use on JetSmarter — it’s a virtuous loop.

Q. What do you think most attributed to JetSmarter’s progress so far?

A. When we launched sharing deals — we call it JetDeals — in mid-2014, that is when we started aggregating supply, offering last-minute flash deals. We lowered prices significantly, and that is when we saw a new consumer set come into the market very fast. That is when we discovered this was really big and that people wanted to have another experience that wasn’t waiting in a commercial airport. That’s when we realized those products had a lot of power. Then we launched JetShuttles in early 2015. We had to raise capital to do that, and that allowed us to offer a unique product to consumers.

Q. What are your goals for this year?

A. From a brand perspective, we want to be seen as an overarching brand and lifestyle community so we want to make sure the other two pillars of our business are presented in the forefront as much as the aviation piece — the social network and the predictive hospitality piece.

Q. What has been most challenging in all of this?

A. Getting someone to try something that is completely new. It’s why our marketing is word of mouth, because you can trust your friend. But it is very hard to get someone to take that initial leap of faith.

Q. Your team is 260 people?

A. Yes, a little more. About 120 are here. We have every function of the business here and the executive team. We also have a sales and biz dev team in London, operations in Zurich, engineering in Moscow, sales and operations in Dubai and Riyadh. And for each of our cities [that JetSmarter flies to], we have employees that will meet and greet you when you land.

Q. How many do you have on your top management team?

A. Probably 12 to 15 people. We are fairly decoupled, we’re circular, people operating on independent teams. We’re not a traditional vertical corporate structure.

Q. Why did you base your business in South Florida?

A. I grew up in South Florida and I got exposed to aviation here. I had a lot of relationships for aviation here, and this is one of the capitals for private aviation. A lot of people take residency here and park their airplanes here for tax reasons.

The only bad part about South Florida is there are not that many high quality engineers here. We took that handicap on and we built an engineering team in Moscow, where we have 25 to 30 engineers today. We import some, and moved people here, and we have still hired people here but it is much harder.

Q. Where did you get your tech know-how?

A. I’m not an engineer by trade but I can understand complex problems, and that is a lot of what we do. We solve an optimization and yield management problem by building out predictive algorithms on demand and supply [that] you can dynamically price and make sure you operate at optimal efficiency — meaning you reduce the amount of dead-head flying, you increase the load factor on flights that are occupied. We pride ourselves on our flights between New York and South Florida — we fly as many as 30 times a week round trip, as many or more than many commercial carriers — and we have a load factor of 96 percent. It’s a very efficient operation.

Q. Do you think entrepreneurs are born or made?

A. There’s an age-old saying, managers are taught, entrepreneurs are born. I’ve always had a bent for it since I was 10 or 11, I always wanted to do something. When I was little, I’d have a lemonade stand and a car wash and I organized garage sales.

Nancy Dahlberg: @ndahlberg

 

March 09, 2017

To help social entrepreneurial ventures grow, Social Venture Partners launches in Miami

 

Launch

Lauren Harper (center), founder of Social Venture Partners Miami, introduces the organization’s founding partners at the launch event Thursday at New World Center. SVP Miami will support selected social impact ventures with capital, mentoring and connections. Nancy Dahlberg ndahlberg@miamiherald

By Nancy Dahlberg / ndahlberg@miamiherald.com

A new group of venture philanthropy funders will be taking young social impact ventures under its wing, offering mentoring, strategy advice and connections, as well as capital.

Social Venture Partners Miami (www.svpmiami.org) launched on Thursday and it is part of a global network of 3,500 venture philanthropists now in 43 cities in nine countries who have collectively invested more than $63 million in about 840 social ventures since 1997.

SVP partners are professionals, executives, entrepreneurs and community leaders; together they select social ventures in the community to back, and they contribute their time, talent, capital and connections to help the ventures grow, using a venture capitalist model to reap social returns.

At the launch of SVP Miami at the New World Center, Paul Shoemaker, the Seattle-based founder of the global Social Venture Partners and author of "Can’t Not Do," said every SVP chapter needs an energizer bunny and Lauren Harper, the founder of Miami’s chapter is that. “Join the movement, write your check, be a part of this network that is going to make Miami a better place,” said Shoemaker, who also spoke at the Philanthropy Miami event earlier in the day.

The idea is that SVP will be an on-ramp, helping promising concepts that already have traction to grow and become “venture ready” for social impact funders, said Harper. Over time, SVP Miami will mentor and fund a number of ventures. A big differentiator with other programs, she said, is that SVP plans to partner with the ventures they back for three to five years.

Harper also co-founded the Center for Social Change, a Miami co-working and education center for nonprofit and for-profit social ventures.

“The center does an incredible job bringing people together ... but more is needed,” said Harper, noting that Miami is a city of startups but not scaleups. “The SVP model provides the right combination of resources and capital to support social ventures that can scale. And this is the right time to do this in Miami.”

At the launch, attended by a couple hundred people, Harper introduced the founding partners – 11 so far.

“The big vision is we need to transform the way we give and the way we invest, the way we do business and the way we do nonprofit work,” Harper said. “Globally, there is a whole new movement and a whole new industry, a trillion dollar industry, called social impact investing that allows for financial returns social and environmental returns.

“I think Social Venture Partners will this be an amazing bridge that will bring the non-profit and for-profit world together to drive change.”

Follow Nancy Dahlberg on Twitter @ndahlberg

READ MORE: The do-good Sharks pick a winner: pop-up barbershops

Lauren

Paul Shoemaker, founder of the global Social Venture Partners and author of “Can’t Not Do,” makes remarks at the SVP Miami launch event at the New World Center with Lauren Harper, founder of the Miami chapter. Nancy Dahlberg ndahlberg@miamiherald.com

 

January 23, 2017

Q&A with Teresa Weintraub on developing the next generation of women leaders

Q&A Teresa Weintraub 02 EKM

By Nancy Dahlberg / ndahlberg@miamiherald.com

Teresa Valdes-Fauli Weintraub doesn’t shy away from a challenge, particularly when it’s helping to develop the next generation of female leaders.

Early last year, at about the same time the wealth management executive moved to Merrill Lynch as managing director after nearly two decades running Fiduciary Trust International of the South, Weintraub became global president of the International Women’s Forum.

The International Women’s Forum was founded in 1974 in New York to unite women of diverse accomplishments and build a network of influence, power and friendship that could change the face of leadership, Weintraub said. Since then the IWF has grown to 76 forums, including one in Miami, in 35 countries. Weintraub will be global president through September 2018, when the global conference will be held in Miami. She led the Florida IWF from 2007 to 2009.

Among many programs, the organization offers a one-year fellowship program where burgeoning leaders work with select high-potential leaders. Among fellows from Miami have been current Miami-Dade Commissioner Daniella Levine Cava, Miami Foundation executive Charisse Grant, entrepreneurship champion Susan Amat and architect MariCarmen Martinez.

The organization is now working with the United Nations on a women’s leadership program. “It’s about where we can add value, where we can make a difference,” Weintraub said.

Another aspect of being global president is making sure the local forums remain strong. Membership is by invitation only. The forums bring together the premier women in their industries and community, Weintraub said. Current members include community activist Ruth Shack, historian Arva Parks and former University of Miami president Donna Shalala.

“I’ve observed, taught, and worked with the world’s best leaders for decades and, as an IWF member, have advocated for women in leadership,” said Rosabeth Moss Kanter, a Harvard Business School professor and a founder of IWF Massachusetts. “Teresa Weintraub is characterized by empathy, kindness, incredible strength, and the willingness to roll up her sleeves to do the work. In every situation, from parent at her kids’ school to the financial world, she has risen to leadership by being smart and being present. Women should never underestimate the power of plunging in and volunteering to lead.”

Weintraub, born in Havana, has been a leader in the community as well as the wealth management industry, participating in or leading various philanthropic endeavors in planned giving, education, healthcare and the arts.

“I take great pride in Miami and try to help wherever I can,” said Weintraub, who volunteered at migrant camps as a teenager. “However, it is important not to be too scattered or desultory in the causes you support. For this reason, I have stepped down from some organizations to focus on empowering the next generation of leaders.”

The Miami Herald talked with Weintraub about the International Women’s Forum, her own career changes and influences in her life as a leader in the industry and in philanthropic endeavors.

Why is involvement in the International Women’s Forum important to you and what is your role as global president?

Both locally and globally, IWF promotes opportunities for women and advances leadership for economies, societies and individuals. My involvement is important to me because it has introduced me to women leaders from around the world representing many different cultures, races and backgrounds. These women are changing their communities and countries. I have made friends around the world, and it has truly made me into an international citizen. As IWF global president, I am assisting the various forums with best practices to reach and develop the next generation of women leaders and help them make a difference in their communities.

You have led the local IWF as well. How is leadingon the global level different?

I was president of IWF Florida from 2007-2009. Our forum’s membership criteria is the same as that of other forums. We seek to invite top women leaders of diverse backgrounds and industries. I have been a member of IWF Florida since 1998 and participated in its growth and in the sponsorship of two global conferences. As global president, my role is to work with 76 forums in 35 countries. Our membership is comprised of 7,500 women leaders. Of course, there is a wonderful professional and administrative staff that does most of the heavy lifting. I, along with the IWF board, set the strategy for IWF’s growth to assure that we remain relevant in this ever-changing world. We do not advocate for causes, but through our two annual conferences we introduce women to global problems and solutions that they can implement in their communities, in their industries, in their professions and in their lives.

What are some ways the organization is developing the next generation of women leaders locally and globally?

IWF has various leadership development programs for rising women leaders:

The Leadership Foundation, IWF’s charitable and educational entity, was established in1990 to empower high-potential women leaders through executive training, mentoring and networking opportunities. Through its flagship initiative, the Fellows Program, the Leadership Foundation provides women from around the world with the resources, education and network they need to succeed at the highest levels. Since 1994, the Fellows Program has supported more than 450 women leaders in 47 nations. Each year, the Leadership Foundation aspires to select a geographically, culturally, ethnically and professionally diverse group of women. Each candidate possesses the ambition to push to the highest levels of their career and the desire to lift as they rise with regards to legacy and mentoring.

IWF is proud to partner with Ernst & Young (EY), the international accounting firm, on the EY Women Athletes Business Network mentoring program. This program launched in 2015 and is designed to harness the untapped leadership potential of elite women athletes. It provides support for current and former elite female athletes who are transitioning from sport to a professional career in business, government or other spheres of leadership. Each mentee is paired with an IWF member for a yearlong mentoring experience, which includes a two-day leadership roundtable and participation in the IWF World Leadership Conference. The 2016 class included nine athletes who competed in the Rio Olympics.

Since 2014, IWF has had special consultative status with the UN Economic and Social Council. We are formulating ways to use our extensive global network of women leaders to assist in meeting the goals of the UN’s 2030 Agenda for Sustainable Development, and an IWF delegation is attending the upcoming Commission on the Status of Women meeting taking place at UN Headquarters in March.

BE AWARE, BE PATIENT, BE INVOLVED, BE A TEAM PLAYER. I ALWAYS LOOK FOR A “CAN DO” ATTITUDE.

Teresa Valdes-Fauli Weintraub, global president of the International Women’s Forum

You’ve made several big career changes over the years, from tax attorney to university fundraising to wealth management. How did that help shape the leader you are now?

I have had a varied career, but each job’s skills have been important to the next position. I learned and changed along the way to become a better listener and to know how to move people along toward a goal. We learn from our experiences and hopefully take those techniques to our next cause. I am fortunate to be able to use all these skills to help our clients at Merrill Lynch.

What advice do you have for ambitious young people getting started in their careers?

Be aware, be patient, be involved, be a team player. I always look for a “can do” attitude. It is also very important to be a good listener and learn from those around you.

About the same time as taking the helm of the global IWF, you changed positions after 18 years at Fiduciary Trust. How do you morph and adapt when you’re not 40 anymore?

And you forgot to add studying for taking licensing exams at the same time. Change is energizing, and the move to Merrill Lynch has been rewarding for our team and our clients. I have always been very organized and disciplined. Because IWF is global, our board members are in different time zones. I was able to hold IWF meetings at 7 a.m. or at 8 p.m. Suffice it to say, I survived on little sleep the first few months of 2016.

What are some of the most common mistakes you see women making in investing?

Women control a majority of the world’s assets and wealth. According to Harvard Business Review, women dictate spending in most categories of consumer goods and drive the world economy. Many women are the savvy investors in their families, but a common mistake is not having confidence in their own judgment. Others need to become knowledgeable about investing and about their finances. I strongly believe that women should ask questions to learn what they own, how they own it and where it is located in case they have a life-changing event.

What do you think are some of the keys to your own business success?

I am relentless in the pursuit of value for my clients. I am resilient, fast-moving and can adapt to changes and new situations.

How has your family influenced you and your career in leadership?

My family is my anchor. My husband, Lee, and three children, Robert, Margarita and Sarah, are very proud of what I have accomplished. My brothers have also been a great sounding board.

You are co-chair of Leave a Legacy and involved in other community pursuits, including as a mentor for WIN Lab, a women’s business accelerator. Please tell me about your community involvement and why that is important to you.

I have been volunteering since I was a young girl. As a teenager, I volunteered on the weekends in migrant labor camps. We each have a duty to make our communities stronger. I take great pride in Miami and try to help wherever I can. However, it is important not to be too scattered or desultory in the causes you support. For this reason, I have stepped down from some organizations to focus on empowering the next generation of leaders.

What’s the best advice you ever received and from whom?

My father, Raul Valdes-Fauli, stressed that I should always work hard and prepare carefully.

Nancy Dahlberg: 305-576-3595, @ndahlberg

TERESA VALDES-FAULI WEINTRAUB

Age: 63

Present position: Managing director and financial adviser for Merrill Lynch, Pierce, Fenner & Smith, since 2016. Partner in the Weintraub Adessi Group comprised of five experienced individuals advising families and institutions on their financial needs.

Other career highlights: President and CEO of Fiduciary Trust International of the South, 1998-2016. Vice president of Northern Trust Bank of Florida, 1996-98. Before that, she was executive director of development at the University of Miami and a tax attorney for Exxon Corp. Member of the Florida Bar since 1981.

Education: Boston College Law School, J.D., 1979; Newton College of the Sacred Heart (now Boston College), bachelor’s, 1975.

International Women’s Forum involvement: Global president, 2016-present; board member, 2010 to present. IWF’s Florida Forum: board member, 2002-11; president, 2007-09.

Other recent philanthropy highlights: Dade County Leave a Legacy co-chair, 1998-present; CANARAS, 1995-present. Miami Jewish Health Systems Board Member 2014-16; United Way of Dade County Board of Trustees Member 1985-89, 1998-present; Boston College Council for Women member, 2005-present; numerous Planned Giving Advisory Boards, 1996 to present.

Personal: Born in Havana; married with three children.

December 30, 2016

Why mobile payment tech is leap-frogging in Latin America

YELLOW PEPPER SPOTLIGHT b e

YellowPepper, a Miami-based tech company, is undergoing a growth spurt, recently deploying its mobile payments technology in Colombia, Ecuador and Mexico and looking to expand to other Latin American countries. To further power that growth, Volta Global, run by emerging markets specialist Marko Dimitrijević (pictured above at right), recently became an investor in YellowPepper, run by Serge Elkiner (pictured above, left).

 

BY NANCY DAHLBERG / ndahlberg@maimiherald.com

The world of mobile payments is one of the hottest segments of the financial technology industry. Based in Miami, YellowPepper has been a pioneer of mobile payment technology in Latin America, where an immense market need and a millennial-rich population of early adopters converge.

YellowPepper has done this before. Years ago, the YellowPepper team targeted the untapped Latin American mobile banking market and developed a state-of-the-art platform to enhance the overall consumer experience. While continuing to grow the mobile banking side of the business, YellowPepper is now focused on another untapped opportunity: mobile payment solutions for consumers in the region. The company, founded in 2004 in Boston, provides financial institutions with the latest technology that alters the way in which consumers and retailers transact.

YellowPepper is undergoing a growth spurt, recently deploying its mobile payments technology in Colombia, Ecuador and Mexico and looking to expand to other Latin American countries. To further power that growth, Volta Global, run by emerging markets specialist Marko Dimitrijević, recently became an investor in YellowPepper. The terms of the investment weren’t disclosed, but Miami-based YellowPepper has raised more than $40 million in venture capital to date, making it one of the highest funded early-stage fintech companies in Miami.

With such a large market opportunity, mobile payments continues to attract attention in the venture capital community. The global mobile wallet market is expected to reach $635 billion by 2020 from $113.5 billion in 2015, increasing 41 percent annually between 2015 and 2020, according to Research and Markets. The turning point, many experts cite, is the growing availability and use of mobile phones. With the mobile and financial expertise of CEO and co-founder Serge Elkiner coupled with the emerging markets and investment experience of Volta, YellowPepper is poised to exceed its expansion goals in the coming months, the company said.

On the heels of YellowPepper’s success in the Latin American mobile banking space, the Belgian-born Elkiner moved the headquarters to Miami, where offices of U.S. and Latin American financial institutions are based and a growing number of fintech companies have set up operations. YellowPepper, now with a team of 68, currently partners with top financial groups and institutions, including FIS and MasterCard, in the region and is poised to launch in Peru and the Dominican Republic shortly. After years of heavily investing in research and development, YellowPepper turned profitable last year.

The tech company is hiring, too. It is looking to add up to a dozen engineers to its Miami headquarters, located in art-adorned offices in Wynwood. YellowPepper now has about 16 employees in Miami.

Dimitrijević, who has been investing in emerging markets for more than 25 years, has recently focused on frontier markets, or smaller emerging markets beginning to take off, and recently authored a book, “FRONTIER INVESTOR: How to Prosper in the Next Emerging Markets.” Prior to founding Volta, the Stanford MBA graduate ran hedge fund company Everest Capital, which managed more than $3 billion in assets at its height, but a single bad bet in January 2015 wiped out one of its funds after the Swiss National Bank unexpectedly removed the franc’s exchange-rate cap against the euro, sending the currency surging, media reports said. He returned investors’ capital, later started Volta and now invests with his own funds, making strategic investments. I set up Volta Global as a private investment group and we do both public and private investments, and that’s how we got to meet YellowPepper,” Dimitrijević said.

To get the view from both sides of the table, the Miami Herald met with Elkiner and Dimitrijević before the holidays and asked about YellowPepper’s growth, recent developments and the future, as well as about frontier investing and why YellowPepper falls into Dimitrijević’s investment wheelhouse. Here are excerpts from that conversation.

Q. I know you are actively hiring in Miami. How will you use the new funding, Serge?

A. To support our growth. We’ve been able to grow internally in markets where we were growing very fast, Colombia, Ecuador and Mexico, and we are launching our mobile payments in the Dominican Republic and Peru. We already had a strong presence in Peru in mobile banking for the past 10 years. We are also in Bolivia with mobile banking.

Yepex is our mobile payments platform and we develop separate white label products with financial institutions from the platform.

For our mobile payments solution, we have more than 100,000 users in Colombia and it is growing every day, Today it is our biggest market.

In Colombia, Ecuador and Mexico, 220,000 merchants are currently enabled with our mobile payments technology. In the next four to six months, there will be 365,000 merchants coming on board.

Q. Marko, you have a new book on investing in frontier markets and mobile payments is one of the themes of investments that is growing in Latin America. Why do you believe in mobile payments?

A. We’ve seen the story before. We have been early investors before in several frontier markets and we saw a leap-frogging in some of those countries. For example, in some countries only a fortunate few had a fixed-line phone and basically [the countries] skipped directly to mobile and everyone has a mobile five years later. We see that in payments in countries like Kenya, where very few people had a bank account but went directly to apps and mobile and we think the same story is happening in Latin America, particularly in Ecuador and Colombia, which are frontier countries. And we believe YellowPepper is really at the forefront in Central and Latin America and that is really exciting.

Q. What is a frontier market?

A. Frontier markets are smaller emerging markets. Think emerging markets of the future. Twenty years ago few people focused on India, few people focused on Russia and even fewer focused on China — they were all novelties. Few people today focus on Ecuador or Colombia or the DR or Vietnam or Bangladesh, but those will be the markets of the future. You catch them at their inflection points, right before the hockey stick starts to turn up. That is what is so exciting about those markets.

In Latin America, that is everything but Brazil, Mexico and Chile — it’s a very, very large market.

The frontier markets — that’s where the growth is in the world. In the large emerging markets, Russia, Brazil, China, all are slowing or have slowed over the past five to 10 years. If you look at the top 75 fastest-growing economies in the world, 71 are in the frontier markets. They are starting at a much lower base and are going to be growing much faster over the next 10 to 20 years.

Q. Marko, what attracted you to YellowPepper?

A. The people, and obviously they have been at it for a number of years. They have built a cohesive and attractive team and created something we think is a very powerful mousetrap and building it in our backyard. It’s exciting for Miami to have a company of this caliber here.

The potential growth for YellowPepper is much higher than a company doing a similar thing in the U.S. or a more developed emerging market.

Most people don’t realize how attractive the frontier markets are because they are all individually small. But when you take them all together as a group they are larger than the U.S. or China. That’s why it is remarkable when companies like YellowPepper get on our radar screen because they have taken advantage of this very powerful force and the fact that the demographics go in favor of those markets. YellowPepper focuses on the most attractive segment, 15- to 34-year-olds, the early adopters, and those are massively located in frontier markets.

Q. What’s next for YellowPepper, Serge?

A. One thing is consolidating the markets where we are right now. By the end of the second quarter [2017] in Colombia you will be able to make mobile payments in 100 percent of the shops that take credit card or debit cards. That’s 250,000 merchants, and 100 percent of that is based on our technology.

And expansion. In the last 18 months, we have built the second generation of our platform. It’s an inhouse platform that connects to international platforms, like Mastercard, Visa, American Express and other institutions in those countries. We are also integrating with Facebook messenger for our clients. Given that we are connected to these global platforms, the technology we built is fully deployable globally. This changes the story for us.

Right now we can pitch a bank in Vietnam, for instance. … What we learned and have done in Latin America is totally applicable to other markets that are similar, such as Southeast Asia. We could in the future do a distribution deal to push our technology outside of Latin America and this was not possible 18 months ago. Now it’s completely viable.

And we are one of the very few players in emerging markets with a very deep understanding of emerging market dynamics.

The potential is huge. But Latin America is still virgin territory for us. … We’ve built the highway and any cars that want to use it are welcome to come and pay the toll and use it. It cost us a fortune to build it, but now the value is there.

Q. And what is your biggest challenge?

A. People still don’t understand that it is more secure to do things with your mobile phones. There is a lot of work still ahead of us in the markets we have been strong.

Tokenization of the transaction means the credit card or account number of the debit card is no longer part of the transaction. What goes through is a one-time generated number used for that transaction. If someone steals your token, they can’t do anything with it. There is a lot of security around that and so far we have had no problems.  

Q. Who are your users?

A. In Colombia, I can tell you there are almost twice as many millennials using our product … than the traditional credit card and debit card. … We have 63 percent in the 18-35 segment. Another statistic that is very interesting: 65 percent of our users have used [our product] twice already meaning they are becoming repeat users. The challenge is breaking that barrier with the consumer so they use it the first time, but the first time they use it, they are likely repeat users.

SERGE ELKINER

Title: CEO and co-founder of YellowPepper, a Miami-based company that provides mobile banking and payment solutions across Latin America.

Previous: Vice president of business development at HelloTech Technologies, an Israeli firm providing remote monitoring and mobile payment solutions for vending machines.

Education: Bachelor of science in accounting from Boston University.

MARKO DIMITRIJEVIĆ

Title: Founder and chairman of Volta Global, a private investment group. Author of “FRONTIER INVESTOR: How to Prosper in the Next Emerging Markets” (Columbia University Press, 2016).

Previous: Investor for more than three decades, mostly in emerging markets, and ran hedge funds.

Education: MBA, Stanford University; bachelor’s in economics, finance and management science, University of Lausanne.

 

Nancy Dahlberg: @ndahlberg

 

Read more Q&As

Crowdfunding for all: What it means for entrepreneurship and economy

Loren Ridenger shares her secrets of success changing the face of beauty

Q&A with EcoTech Visions’ Padwe Gibson: Going green from the ground up

Q&A with Jim McKelvey: LauchCode ‘just flat-out life changing’

 

November 10, 2016

Argentina to Miami, a bridge worth building

Wolox

By Natalia Martinez-Kalinina

As we often hear, Miami is a city uniquely poised to be a hemispheric hub. But despite being the transit isthmus that connects our hemisphere and representing a natural landing pad for companies growing from Latin America, we have historically fallen short of creating a sustained bridge for tangible and bidirectional engagement.  Entrepreneurs from Latin America come half blindly and arrive without a fully nuanced understanding of our infrastructure, differences, logistical shortcuts, critical stakeholders. As such, the learning curve is often steeper and the adjustment period longer than it should be - and that is in part our fault.

Argentina has long been recognized as one of the primary entrepreneurial ecosystems in Latin America with regards to high potential entrepreneurs. In equal measure, however, it has also been plagued by political malaise, economic instability, unreliable institutional resources, and its own absence from global capital markets. Now, although the country is very much in a transitional period after the 2015 election and the myriad economic and legal changes underway, Argentine entrepreneurs can - for the first time in several decades - see a horizon in which the country’s public sector, institutions, markets, and workforce can truly dovetail to generate growth, investment, and innovation.

Miami has a ways to go before we can truly claim the title of regional epicenter, but figuring out how to support Argentina’s wave of growth and appetite for engagement represents a unique opportunity to add value to the region and truly deliver on our vision as a gateway.

As a first step to test these waters, a group of us came together to co-author a full day of programming within StartupWeekBuenosAires - the largest event of its kind in Latin America-  specifically focused on how to engage with the U.S. ecosystem and market by way of Miami. Ahead of the full agenda being announced shortly, if you are interested in participating or learning more, please fill out this form.

Leading up to the event in December, we will be featuring interviews with a varied range of Argentine entrepreneurs and companies making their way to Miami. The first installment and inspiration for this series was an interview with Balloon Group. Below, we take a closer look at Wolox (pictured above), a growing software development company currently exploring its potential for expansion to the US from Buenos Aires, starting with a footprint in Miami. We spoke with Luciana Reznik, Wolox’s CEO (pictured here).


WoloxlucianaTell us about Wolox - how the company emerged, how has it changed over the years?

In 2011, Wolox was founded to innovate and help startups with all their product strategy and technological needs. With the lack of cutting edge tech solutions in Buenos Aires at the time, our goal was to bring high impact technology to the entrepreneurial ecosystem of South America. Concurrently, Buenos Aires was beginning to position itself as a major entrepreneurial city making for an ideal target market. After the great successes of the 90’s such as MercadoLibre, Despegar, and the first accelerators opening their doors, many new success stories continued to emerge. Like so, being an entrepreneur became an attractive career for many.

At this time, we were (all) finishing our degrees in computer engineering at The Buenos Aires Institute of Technology, a prestigious engineering university in Argentina. With other entrepreneurial experiences under our belt, an opportunity became clear to us: from a business standpoint, there were a larger number of individuals with good ideas and execution capabilities, than those with tech talent who could successfully carry out these ideas. This was our “aha” moment if every one of these individuals could be the CTO of a business venture, why not join together and become the CTOs of many business ventures?

Through the years, not only did we become experts in software development, but in all disciplines that influence the creation of top quality products as well as best practices when developing a startup. From the stage of conception to execution, researching the product market fit and implementing strategies to scale the business, Wolox is the team startups choose to partner with. Today, having worked with more than 80 startups has given us the know-how and key experiences to stand out within the industry which is invaluable to our clients.

Where do you see the growth and future of the company in the next years?

Today, we have around 100 employees and 100 products developed, with continual growth every day. We have managed to penetrate new markets in the USA and other countries in Latin America. Additionally, Wolox has established a team of exceptional individuals who discover innovative solutions to the challenges we are presented with while working ethically and professionally. Thanks to our ongoing positive recognition, larger companies have begun to use our services of design thinking to find solutions to their problems and/or establish innovation within their brands.

At Wolox, we have also been able to create a unique organizational culture that defines who we are and allows us to establish a challenging, flexible, innovative and respectful environment where our employees come to work motivated and happy. That is perhaps one of the biggest achievements and where we focus our energy every day to continue improving and not conform with what we have already achieved. Wolox is a company created by and for Millennials. A place which seeks to break with tradition, rife with challenge, and where rules are created to be broken in order for continual success.

In the coming years, we plan to continue the immense and rapid growth we have been experiencing up until now- opening new operating centers throughout the country as well as sales offices in various cities around the world. We will continue to train experts in the diverse cutting-edge technologies that emerge such as AR, VR, Internet of Things, among others, to be able to provide the best technological solutions to the problems we encounter within the market industry. In addition, we hope to become key leaders and influencers for the working culture we possess. We believe that we can transform problems into solutions and ideas into quality products, from Argentina to the rest of the world, managing to be positive and happy throughout the journey.

When did Wolox come to Miami, and why? What opportunities are you looking to find here? What risks may you come across? What is the evaluation and product release process in the United States?

As the next logical step in terms of company expansion, Wolox began its operations in Miami in January

of 2016. Our percentage of US clients is constantly growing and we want to continue this growth in the coming years, therefore, we believe opening offices in the United States is the rational next step for the company.

In Miami (and South Florida in general) we saw an interesting opportunity: an expanding entrepreneurial ecosystem, with tremendous support from various institutions and government funding to put Miami on the map of the entrepreneurial world. With the large Latino community many of the bigger enterprises or brands targeting the Latin American market have offices in Miami.

Our biggest challenge now is to manage a high volume of deal flow to maintain our operations during the period of growth of this entrepreneurial community, until it has fully consolidated. We do have to keep in mind we are in a new community and network, with a blank slate, where people still do not know us. We'll have to work hard to achieve a strong reputation and to position ourselves just as we have in Argentina.

Success stories like Magic Leap, Open English, Kairos, among many others have helped encourage and push the creation of tech startups. New co- working spaces are constantly opening their doors, making Miami an attractive spot for companies to set up shop. Miami is a city with immense multicultural and creative talent and a low cost of living. It really has all the key ingredients to make for the ideal entrepreneurial hub. Our goal now is to start generating and executing new startups and to bring capital to risky investments. Wolox arrived in Miami to help entrepreneurs pursue their ideas and build the entrepreneurial ecosystem just like we did in Buenos Aires 5 years ago.

From the perspective of the Latin American entrepreneur, what do you expect as a contribution from Miami?

Miami has access to a far greater pool of investors than we do in Latin America. A seed capital in Miami is at least us$ 500,000 whereas Latin Amércia it rarely exceeds us$ 50,000. On the other hand, it's very strategically located between Latin America and many other entrepreneurial hubs like New York, San Francisco, Boston, Austin, and Los Angeles, where many of our customers reside. Being closer provides an added value to our clients. Miami has many investment funds that focus on this type of enterprise and entrepreneurs of each country in Latin America that can help in this expansion.

As a Latin American entrepreneur, from day one we are constantly thinking globally as our native country itself is usually not a big enough market. Often times the market for our product is in the United States, making it very hard to measure the startup’s early stages from a distance. Even if the market we are appointing to is Latin Amércia as a whole (and not just a particular country) it is a lot easier to access those countries from the USA than from Argentina for example.

From this same perspective, what do you think Miami can do better to become a true "hub" in the region and support entrepreneurs who come here?

Often times, legal and accounting issues end up being a major roadblock when trying to focus one's energy on business. Visa issues/procedure, difficulty in the opening of bank accounts or being unable to access credit are just some of the disadvantages foreign entrepreneurs encounter. To overcome these difficulties, we must be in a privileged position within our country of origin to be able to access the necessary resources. This is something we consider a limitation in attracting top talent.

On the other hand, we must continue to focus on the education and the transmission of entrepreneurial culture. Some of the best practices when carrying out a startup such as energy and entrepreneurial execution speed (which are found in the most important hubs in the region), are  built through education and example. Therefore, it is necessary for the successful entrepreneurs of Miami to stay in order to transmit their learnings and knowledge and channel their entrepreneurial spirit to help and motivate those who are just getting started. Of course, the active participation of organizations - both public and private -that help entrepreneurs to perform this work is a key factor to achieve development.

What is your view on the political and economic situation in Argentina at the moment? What perspective does this experience give you on the growth of Miami?

Argentina is in the process of rebuilding political and economic relations with the United States. They are putting a lot of effort in generating public policies which support entrepreneurs and are strengthening programs and incentives of exchange between the two countries.

For example, only for the year 2016 will the budget allocated to the co- state investment in enterprises by local accelerators, triple. Undoubtedly, this will have a huge impact on the amount of Argentine entrepreneurs who choose Miami as the next step in its expansion process.

It is also expected for there to be at least two new public-private angel investment funds formed, whom will seek to have an active participation from foreign funds. This presents itself as a very interesting opportunity for foreigners: entering the entrepreneurial ecosystem of Argentina with limited risks.

Finally, the Argentine peso is at an exceptionally competitive value for the US market. Making for a very appealing strategy to realize the commercial development of Argentine companies in the USA.

Organizations like Endeavor have talked a lot about the Argentine model (not just the shortcomings, but the great achievements and opportunities). What do you think Miami can learn from Argentina’s case?

I believe Argentines are very entrepreneurial in nature. Things in our country are never simple, predictable or easy. We have overcome several crises throughout our history and from day one we have to address the daily challenges we face in an innovative way. From this, one learns to find solutions to the problem effectively, efficiently, and while working collaboratively.

As entrepreneurs, we have the need to create enterprises with sustainable business models from the get-go, since the ability to raise capital is quite small. I see this as a major difference between the Argentine entrepreneur and the US entrepreneur. Here entrepreneurs sometimes do things thinking only of the next round of investment or how to improve the KPIs the investors are going to ask for, instead of focusing on making a profitable business. Perhaps in the coming years, this paradigm will begin to change if the access to capital becomes more difficult. Which we are beginning to see in some parts of the USA.

In Argentina, there is a very strong sense of community. Entrepreneurs share their experiences, they teach, and invest in and mentor those just getting started. This ‘multiplier effect” is essential for the growth of the entrepreneurial community anywhere around the world and is one of the values ​​promoted strongly by Endeavor in Argentina. I believe this is something interesting and important to try and replicate in Miami. First, identify these stories of success and then take advantage of their transmission of knowledge that can render for following generations.

[This is part 2 of a series. Read part 1 here - Honey vs. Vinegar: How are we luring and keeping the companies we want in Miami?]

Natalia Martinez-Kalinina is the General Manager of CIC Miami and the Founder of Awesome Foundation MIAMI. If you are an Argentine company looking to expand to Miami or a Miami-based entrepreneur/investor looking to connect with the argentine ecosystem, please reach out to Natalia at martinez@cic.us

October 12, 2016

Crowdfunding for all: What it means for entrepreneurs and economy

JasonBest

By Nancy Dahlberg / ndahlberg@miamiherald.com

Sherwood Neiss and Jason Best (pictured above), along with a third partner Zak Cassady-Dorion, spearheaded the writing of crowdfund-investing legislation in the 2012 JOBS Act ratified by President Barack Obama. They have also authored “how-to” guides for entrepreneurs and investors looking to raise money from the crowd and invest in crowdfunded opportunities.

Since regulated crowdfunding was legalized in the United States — the third prong of the crowdfunding legislation that allows many more people to invest went into effect in May — the serial entrepreneurs have continued to champion crowdfunding. Working with governments and stakeholders in Mexico, Colombia, Turkey, Canada and the United Arab Emirates, they are helping to educate the world about harnessing the multibillion-dollar crowdfunding movement. Regulation crowdfunding allows any American startup or small business to raise up to $1 million on debt and equity crowdfunding platforms registered with the Securities and Exchange Commission.

Their company, Crowdfund Capital Advisors, is a partner in the U.S. State Department’s Global Entrepreneurship Program. Neiss and Best have testified in front of the U.S. Congress and presented at South by Southwest in Austin, Texas, the World Economic Forum in New York, the Global Entrepreneurship Forum in Istanbul and the Global Entrepreneurship Summit in Dubai.

In September, Neiss and Best conducted a daylong workshop on crowdfunding at Venture Hive, an entrepreneurship education company in downtown Miami. “The two of them saw this incredible need and have been fighting all of our battles to make it happen,” said Susan Amat, founder of Venture Hive. Venture Hive partnered with Neiss and Best on one of the first accelerated education programs for entrepreneurs navigating crowdfunding.

Neiss1Neiss (pictured here) shared his own war stories about raising money the traditional way for one of his former startups, FLAVORx, when he spent months knocking on rich people’s doors and meeting with venture capitalists around the country. “It’s exhausting, and it totally takes your eye off the ball of your company.”

While crowdfunding can be a far more efficient tech-enabled solution to raising investment funds, Neiss is quick to point out that it’s not for everybody.

“Crowdfunding is not a fishing expedition,” Neiss said at the event. Instead, crowdfunding is raising money from friends, family and followers who are already engaged in what the entrepreneur is doing, he said. “You have to know your crowd.”

Best said he was happy to see that the final regulations contained significant measures aimed at lowering risk, such as income and investment caps and a test on risk tolerance. But make no mistake, he said: equity crowdfunding is a risky business for investors. While the rewards could be rich, the reality is that the majority of startup companies fail.

While donation-based crowdfunding has exploded in popularity, critics of regulated crowdfunding warned of a wild wild west of fraud. Yet, since May 16, when Title III (which opens regulated crowdfunding to the masses) was approved, more than $10 million in capital has been committed to campaigns, most of that into California companies, according to a new index that CCA publishes on its website, crowdfundcapitaladvisors.com. About a third of the 120 offerings so far have been funded. So far, the process has been slow and measured, Neiss said.

Here are excerpts of history, best practices and tips for success that Neiss and Best shared with workshop participants and in follow-up questions from the Miami Herald.

When most people think of crowdfunding, they think of Kickstarter, but you saw this as just the beginning. How did you get started?

Kickstarter and Indiegogo (unregulated, donation-based crowdfunding) can be incredibly powerful if you have a prototype. You can test the market and see if there is truly a customer for your product, as well as raise money to produce your product. As the product is up there, people are giving you valuable feedback, and you can use that product validation to go to retailers to sell your product.

The opportunity we saw was to create crowdfund investing not just for consumer products you can pre-sell through Indiegogo, but maybe you have a B2B startup or a traditional business and you need to expand your operations. In August of 2010, we asked ourselves, “If you can give away money on Kickstarter and lend money to entrepreneurs in developing companies via Kiva, why can’t you invest in businesses with products you use everyday?” That was the jumping-off point for us.

But setting out to change securities laws that haven’t changed in 80 years … takes equal parts stupidity and naivete, which we brought loads of to this process to make change. In 2011, we created the Startup Exemption Framework and began walking the halls of Congress and talking to anyone who would listen. … By opening the opportunity for regular Americans to invest in businesses that they know and trust, this could help spark job creation, innovation and American entrepreneurship. … In 2012 we were in the Rose Garden when President Obama signed the JOBS Act into law. It was a surreal moment.

Fast-forward, and in 2014 Title II of the JOBS Act went into effect. In 2015, Title IV, and in May of this year, Title III went into effect. In August, our firm launched an index that tracks crowdfunding on a day-to-day basis. We and Venture Hive are looking at the data results over time to continue to hone and build best practices. Now we are working with 37 countries around the world to change regulation in other countries, we are working with fin-tech companies in the industry, and we are investing in tech companies that are building this infrastructure.

What are the differences between the three crowdfunding JOBS Act titles?

Briefly, Title II provides the ability to raise money from accredited investors or wealthy individuals. Instead of having to know someone to know someone, I can go to one of these platforms. It saves the entrepreneur time, energy and money, cuts down on the funding cycle and brings the process online. … It can be appropriate for tech startups looking for connected investors.

Title IV, also called the Reg A-Plus, offers the ability for companies to raise up to $50 million, from accredited and non-accredited investors, but the documentation costs are substantial. It is more appropriate for large, sophisticated companies, such as a regional brand looking to expand nationally. … It allows for what is essentially a mini-IPO … But the reality is that most companies aren’t ready to do Reg A-Plus offerings, and the majority of them fail.

Title III offers the opportunity for regular investors to invest in companies they use every day or entrepreneurs they believe in. There are limits to how much you can invest, per investment and per year. Those are put into place to help people understand these are high-risk investments … but they also give you the ability to invest in those deals and participate in making the economy grow.

Crowdfunding can make entrepreneurs better entrepreneurs because it trains them early on on what investors need to make an informed decision. If they do it right, they get the capital that they need from the people that they know.

What are some tips for creating a successful campaign, whether it’s donation-based, such as Kickstarter, or a campaign seeking investments in exchange for a stake in the company?

Look for 10 successful campaigns that were similar to yours. What platforms were they using? How did they tell their story successfully? It’s also important to look at a few that failed. Understand where they fell short and what you can do to not repeat their mistakes. Call up the founders; you will be surprised how open they can be.

Your campaign video is incredibly important. "Watch a lot of videos to see what has been successful and what has not.

Your video is your front door to your offering. It doesn’t have to be expensive, but it has to look good. Plan 12 hours for filming that two- to three-minute video. No matter how well you think you know your business or opportunity, write a script. Take your time to get it right.

Before a campaign starts and you are setting up the campaign page, begin establishing media contacts. You want to have a big first couple of days. Share your campaign before it is live; that is the way you get PR.

You need to bring your own crowd to your crowdfund. Most of your investors will likely be LinkedIn connections, people you already have a relationship with. You have to be able to connect with them emotionally so they understand what you are trying to achieve. Customer service is important, too. Your crowd already feels connected, so you need to spend the time answering their questions, listening to their suggestions, etc.

If things go wrong, and they will … get out in front of the issue and communicate openly and honestly with your crowd about what went wrong, how it went wrong and what you are doing to mitigate the problem.

Crowds often contain “smart money,” or investors with experience or connections that may be able to help you. Always communicate early and often with your crowd.

You talk a lot about post-campaign. What is some advice on that?

It’s really important to satisfy your first customers. They will be your brand ambassadors, and they will give you critical feedback.

Post-campaign, thank your supporters. Then communicate how you will communicate with them — is it emails, a LinkedIn group, Twitter? They need to understand how they can track your progress. You can use video, audio and photographs in your updates to them. You just raised money for your business, and you will need to raise more and build your crowd out over time.

Engage your crowd and you can can return to them over time, whether it’s for money or their expertise or their feedback.

What happens if your campaign doesn’t make it over the finish line?

First, thank those people who supported you. Then look at the campaign and the product or service or company and what you were trying to build. One of the the magical things about crowdfunding is the opportunity to understand what your product market fit is before you build thousands of products and try to scale a business. It may be that that product that you fell in love with, that you thought would hit its target, didn’t quite do that. Or maybe it just needs a tweak or a pivot.

Should you try again? The answer is maybe. Look at it to see if there’s a tweak or pivot, or it might be time to move on.

What are some other benefits?

We’ve worked with many different entrepreneurs around the world. In addition to learning a lot, they have gained press exposure, they made long-term business partnerships, found other types of investors over time, and they have found new customers.

What does the data you are tracking show about how equity crowdfunding has gone so far?

About $10 million has been committed to regulation crowdfunding campaigns since it launched May 16. Based on the number of offerings going live each week and the growth of investor commitments, we estimate by the end of the first year, May 2017, $100 million in capital commitments will be made. We think this represents a logical start to the industry. It shows that investors are being methodical with how they deploy capital and that companies, that otherwise wouldn’t qualify for bank financing or hit the sweet spot of Angels or VCs, are finding capital from engaged communities.

What are some key trends you are seeing in the early campaigns?

Looking at all the campaigns, you can tell that those that have well-produced videos — that include the entrepreneur and discuss the market opportunity and how they will use the proceeds — get funded over campaigns that just show videos that explain the product or service.

The data also show early signals that regulation crowdfunding is living up to its expectation that it will help main street businesses that don’t qualify for traditional financing. Those companies that have realistic valuations are getting funded three-times faster than companies that have set unrealistic valuations for their firms. And companies that have robust disclosures are getting funded over those whose disclosures seem almost whimsical.

Nancy Dahlberg: 305-376-3595, @ndahlberg

Read more Q&As

Loren Ridenger shares her secrets of success changing the face of beauty

Q&A with Jim McKelvey: LauchCode ‘just flat-out life changing’

August 15, 2016

Q&A with Loren Ridenger: Changing the face of beauty

LorenRidinger-globalannualreport (1)
By Nancy Dahlberg / ndahlberg@miamiherald.com

Loren Ridinger has been changing the face of the beauty business as well as internet shopping for more than 20 years, and the entrepreneur and senior executive has no plans to slow down. “It’s not in my blood,” she says.

With humble beginnings working out of their rental home’s garage at the time, she and her husband, JR, co-founded internet retailing giant Market America in 1992, in Greensboro, North Carolina, where the company is still headquartered. Earlier this month, the company held one of its twice yearly empowerment conferences there, hosting 25,000 people, and she gave the opening speech. Today, the Ridingers live in Miami Beach, and each February, the Market America World Conference takes over AmericanAirlines Arena in Miami, bringing about 25,000 people to town.

Market America | Shop.com has generated more than $5.5 billion in accumulated retail sales and individuals have earned more than $2.9 billion in commissions and retail profits, the company said. In addition to the U.S., the company operates in Canada, Mexico, Australia, Hong Kong, Taiwan, the United Kingdom, Singapore, Mexico and Spain.

Ridinger also founded the award-winning cosmetics line Motives, her first line. She also created the solution-oriented personal care line Fixx and the jewelry collection Loren Jewels. Her daughter Amber is also an entrepreneur, having created DNA Miracles, a line of body and wellness products designed for babies, children and expectant mothers. Loren speaks about entrepreneurship regularly and has mentored young entrepreneurs. Last year, she partnered with Miami Beach startup Flat Out of Heels to create a line of shoes for the young fashion company.

Active on social media, Ridinger blogs regularly on www.LorensWorld.com, named one of Forbes’ Top 100 websites for women, and her fashion blog, www.MyFashionCents.com, often speaking about inspiration and women’s empowerment. “I use my voice wherever I can to make a difference,” she says. “The message cannot be heard enough. Sometimes thousands of people have to read for one of them to get it, but if one of them gets it, that’s all that matters, right?”

Loren Ridinger, senior executive vice president of Market America, serial entrepreneur, fashionista, mentor, mom and grandmother with a third grandchild on the way, surrounds herself with successful people and those who want to be. She calls Jennifer Lopez and Eva Longoria good friends. Still, Ridinger is a self-described private person, who puts socializing at the bottom of her priority list as she manages her many ventures and adventures.

She took time out this month to share her views about Market America, entrepreneurship, what’s next and the importance of knowing your “why.” Here are excerpts of that conversation.

Continue reading "Q&A with Loren Ridenger: Changing the face of beauty" »