Just utter the word flexibility and some managers will roll their eyes. Who really wants to supervise an employee who works a reduced or flexible schedule?
But flexibility has been a way for some companies to solve a problem. One call center, 1800-Contacts, was experiencing a whopping 140 percent turnover. It asked its employees for their suggestions for a solution. Their answer: flexibility. The company developed a software that let its employees work from home. They get rewarded on attendance. Turnover is down to only 30 percent.
Today, I wrote about some interesting forays into flexibility by other companies who used it to solve a business need.