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Missed Payments & Overdue Fees

Amanda Bar

I just returned home from a delightful early day of productivity, when I settled down on my couch to watch some TV.  However, a "Your service has been temporarily interrupted" appeared on the screen.  Knowing that Comcast's service is sometimes dodgy, I decided to amuse myself on the internet instead...only to find that I was redirected to a "Welcome to Comcast! Enter your new account number to start up your service!" page.

I called my local Comcast office and described my problem, and to my surprise the operator informed me that it sounded as if my service had been suspended due to a late payment.  Wha-wha-whaaat?  Not only was this mildly embarassing, but I had no way to prove if I did or didn't make any recent payments because I couldn't access my bank account via the internet. 

I placed a call to the main branch and discovered that I had a delinquent balance of $115.37, and within a minute of handing over my credit card information my TV sprung back to life and my internet was restored. As easy as that was, I unfortunately still earned myself an unnamed fee on my next bill for the re-connection service.

I have a very poor memory, and I rely on email notifications (from Comcast, FPL, etc) to remind me to make my payments.  That I could accidently not recieve a reminder, or perhaps my Hotmail account randomly flagged it as spam?, is disturbing to me because now I'm on high alert that a similar situation can occur with another bill.  Since I already had Comcast on the line I had them set up an automatic payment plan with my bank account, but I'll definitely have to be more vigilant with my other monthly payments.

Posted by Amanda Conwell at 12:53 PM on October 12, 2010 in Entertainment , Savings , Utilities | Permalink | Facebook | Digg | del.icio.us | AIM


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